When the conversation turned to his status as the first American to hold the much-coveted WBC World Heavyweight Championship belt in eight years, no one would’ve batted an eye if Deontay Wilder attributed the achievement to his considerable skill and punching power. Instead, the former Olympic bronze medalist boxer explained, “When one guy is doing […]

Whenever I have the opportunity to speak in front of a group of leaders, I often ask them to recall the greatest leaders they’ve ever worked with. I love not only listening to their great stories but seeing how quickly people can understand what great leadership looks like. By now, I’ve probably heard thousands of […]

Lieutenant Norman Dike froze in the face of fire. Dike led Easy Company, 506th PIR, 101st Airborne, during the wintery attack on the Nazi-occupied town of Foy, part of the overall Battle of the Bulge during World War II. He was a replacement officer who’d allegedly been sent down from higher offices to receive some […]

Consider some famous names from the business world in recent years. Bernie Madoff. Ken Lay. Bernie Ebbers. What do they all have in common? One thing is that they each demonstrated a tremendous failure of character. They acted viciously with no signs of a moral compass, and as a result, they destroyed their companies and […]

“I knew it was a fake check,” she said. “But if I didn’t come up with the money, we were going to lose our car.” In more than two decades in law enforcement, this one case still stands out in my mind. Angelique was a wife, mother, and by all accounts, a good person with […]

Julius Caesar Watts memorably said that “character”—meaning good character—is about “doing what’s right when nobody’s looking.” Watts would know a lot about people looking on. From the Oklahoma Sooners to the Canadian Football League to a Baptist pulpit and on to elected office, at both state and national levels, and then back into the private […]

If you want to understand how hard it can be to automate, consider the many attempts to replace cashiers with self-checkout systems. To wit, CVS pharmacies were once lousy with self-checkout systems, which I personally tried to use, many times, to get out the door faster. Almost every time, some loud error sent me to […]

It started with my first day on the job. I’d just been named senior leader at a growing organization with a generously-sized staff. Yet there were problems, as there are in any institution, and I was determined to solve them. All of them. Right away. Communications was a weak point, so I decided to personally […]

The question prodding us to increased productivity is almost never, “How do I fit more work into my day?” That question leads to productivity “hacks,” an exhausting pace of work, and endless to-do lists that never completely get done because there are only so many hours in the day. A better question to ask, instead, […]

Back in early 2007, I faced an interesting choice. By just about all accounts, I was doing great as an international sales director for a stable infomercial company. I had a family, a house, a car, and all the boxes that we check. But something felt off. I had the energy for something I couldn’t […]